TRAM ELECTRIC INC.

bbbaplus

1556 East Airport Rd. Price, UT 84501

PHONE: 435-637-7291

FAX: 435-637-4663

EMAIL: sales@tramelectric.com

YOU CALL, WE HAUL

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FAQ

Which credit cards do you accept?

American Express, Visa.

 

 

Can I cancel my order?

Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.

 

 

I canceled my order but I haven't received a credit yet. How long do credits take?

We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

 

 

Can I return an item that is damaged or defective?

If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

 

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

 

Refurbished merchandise can only be returned if damaged or defective. Certain merchandise may require manufacturer service first before return is allowed.

 

 

What happens if the item I ordered is not available?

Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

 

Offer an ALTERNATE selection of equal or greater value.

 

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

 

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.

 

 

Why was I charged sales tax on my purchase?

State tax is applied to an item if Corporation or the shipping vendor conducts business in the shipping address state.

 

 

How long will it take to receive my order?

The standard shipping time for orders shipped via UPS ground is 5-10 days. Large items are shipped via common carrier (trucking company) and may take up to 21-28 days to arrive.

 

 

Can I have an order shipped to my P.O. Box?

No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

 

 

Can I ship my order to a different address?

Yes! Remember to use a street address, not a Post Office Box, for any shipping address.

 

 

How are shipping charges calculated?

Shipping charges vary according to product type and destination. The individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.

 

Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee